Unified Customer Interactions
Modern, AI-first, omnichannel contact center solution that empowers businesses to deliver exceptional customer service across every touchpoint.Connect conversations across every channel — phone, chat, email, SMS, video, and social — with consistent context for every customer interaction.
A smart world need smart technology
Zoom CX helps your organization break down communication silos, elevate agent productivity, and strengthen customer loyalty
Core Features
AI-Powered Customer Service
Zoom CX uses AI to assist agents with insights, automate routing, summarize interactions, and improve response times for faster resolution.Provide agents with real-time customer insights and guidance to improve resolution quality and efficiency.
Zoom Virtual Agent
Automate the first line of service with intelligent, 24/7 virtual assistance that can resolve common queries or escalate to live agents as needed.
Analytics & Reporting
Monitor dashboards, agent performance, and customer experience trends to refine strategy and training.Identify trends and improvement opportunities with role-based dashboards for live and historical data.
Employee friendly
Resolve customer issues more quickly by empowering agents with real-time guidance from AI Expert Assist.Enhance agent well-being and productivity with intelligent break recommendations powered by AI.Supervisors can oversee live interactions through advanced dashboards, receiving AI-driven alerts to identify and address critical situations instantly.
Gold Reseller partner and Deployment implementation partner
PST-Group is an Authorized Zoom Customer Experience (CX) & Contact Center Gold Reseller Partner and Deployment Implementation Partner — trusted to deliver complete CX solutions tailored to your business needs.
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Helps you communicate and collaborate seamlessly
01
Virtual Meetings: Zoom Meetings bring teams together through face-to-face video interaction, screen sharing, chat, closed captioning, and more.
02
Digital Whiteboard: Zoom Whiteboard gives teams a collaborative platform for brainstorming, planning, and learning.
03
Team Chat: Bring your team together and streamline communication with instant messaging integrated into the Zoom platform.
